Are you running your business or is it running you?
Well managed businesses don’t need the “boss” there to answer every question and solve every problem. Systems and procedures, properly documented with trained staff, can be the difference between working heaven and a living hell for all involved.
Can’t leave your business for extended periods of time without worrying how things are being managed? You have a problem, we can help.
Trouble with collections? Make a profit on the job/product? Spending too much on labor?
If you don’t have good financial controls in place, these and hundreds of other crucial questions vital to the success of your business are left to chance. What’s the best technology to use? How about a merchant account, getting the best rate possible? We’ll lift the fog for a clear view.
Does staff know exactly what, where and how? Can steps be eliminated? Can jobs be consolidated? Is it all documented in SOP’s?
Time is money. If your business is not operating at peak efficiency, you’re losing money before you even make it. If staff is guessing how to do their jobs or have to stop and ask someone, no one’s happy. Streamlining day to day operations not only saves money and time, it allows for more bandwidth for later growth and a happier more competent staff.
Where are sales coming from? How do you respond to customer inquiries? How are complaints handled?
When you spend a large chunk of your budget to get customers, don’t you want to know where they came from? And when you get that customer, don’t you want to keep them? Regular tracking and analysis of marketing efforts as well as customer inquiries and issues is key to understanding what’s working and what’s not. Making good decisions is much easier with the accurate information.